Intelivideo Help Center

Customer Support Frequently Asked Questions

• Getting Started

  • How do I create an account?
  • Streaming vs Downloading
  • I think I have an account but I'm not sure?

• Manage Account

  • How do I manage my account?
  • How do I update my Credit Card on File?

• Refunds and Subscription Cancellations

  • How do I cancel or suspend my subscription?
  • How to Cancel via iTunes Subscriptions
  • Cancel Subscription on Roku Device
  • How do I get a refund?

• Login and Passwords

  • How do I change my password?
  • Where do I find my PIN?
  • How do I change my email address?

• Intelivideo App / Downloading

  • How do I download the app?
  • How do I login to the app?
  • How do I download videos on the app?
  • Can I download videos to my computer?

• Watching Videos on Your Television

  • How do I fast forward with Amazon Fire?
  • How can I use Airplay?
  • How do I use Chromecast?
  • How do I watch using Amazon FireTV?
  • How can I watch on AppleTV?
  • How can I stream to a TV?