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Why am I unable to access my most recent purchase in the app?

If you are unable to access or locate your most recent purchase in the app, you may need to refresh it by logging out and then back into it.  

To log out of devices:

iPhone/iPad Device
Locate and click on the three bar menu icon in the top left corner. Click on the gear settings icon and then select Manage Accounts tab. Click on the blue circle with a minus sign next to the account name. Click the blue circle and select ‘Yes’ to logout of your account on the Intelivideo app.

Android Device
Locate and click on the three bar menu icon in the top left corner. Click on the gear settings icon. Select the ‘Manage Accounts’ tab. Click on the blue circle with a minus sign next to your account. Click the blue circle and select ‘Yes’ to logout of your account.

Windows Device
Open up the app. Click on the ‘Account’ tab in the top left corner. Click on the ‘Manage Accounts’ tab in the drop-down menu. Click the blue circle with a minus sign next to the account name.Select ‘Yes’ to logout of your account on the Intelivideo app.